The official Grievance Redressal Portal for Shaheed Bhagat Singh State University. Submit complaints, interact directly with department heads, and monitor your case resolution in real-time.
98.4%
Resolution Rate
< 24 Hours
Avg Acknowledgment
4,200+
Resolved Grievances
100%
SSL Encrypted
Eliminate paper bureaucracy. The portal establishes direct accountability between university departments and our campus community.
Choose departments, describe issues, and upload file attachments (receipts, photos, transcripts). Submit securely in minutes.
Stay updated via step-by-step progress tracking. See which officer was assigned, read status reports, and access action logs.
Redressal satisfaction is guaranteed. If the resolved action is unsatisfactory, reopen the ticket to alert supervisor boards.
A transparent, structured four-step procedure handling complaints from submission to final check.
Log in and fill the form with category details, descriptions, and supporting attachments.
Our system instantly routes the complaint to the designated officer of the selected department.
The department officer investigates, drafts updates, and implements resolution actions.
Approve the resolution to close the grievance, or reopen it within 7 days if unresolved.
Find answers to commonly asked questions about submitting and tracking grievances.
All currently enrolled students, faculty members, and administrative staff at Shaheed Bhagat Singh State University are eligible to submit grievances and track their redressal.
Yes. When submitting a grievance, you can select the 'Anonymous' option. This hides your personal details (name, roll number, and email) from the department handlers, ensuring your identity is protected while the issue is being resolved.
Grievances are processed under standard SLAs. Critical/urgent matters (like exam portal issues or immediate hostel complaints) are usually acknowledged within 12-24 hours. General academic or administrative issues are resolved within 3 to 5 business days.
Once a grievance is marked as 'Resolved', you have 7 days to review the action. If you feel the redressal is insufficient, you can decline the resolution and 'Reopen' the complaint for escalation to higher university authorities.